FAQs

Q: Who is Urban Shadeworks?
A: Urban Shadeworks is a locally owned and operated company specializing in retractable screens and awnings. We focus on quality installations, fast turnaround times, and industry-leading warranties to provide customers with the best outdoor solutions.
Q: What areas do you serve?
A: We proudly serve Polk County, Florida, including Lakeland, Winter Haven, Auburndale, Davenport, and Lake Wales.
Q: Do you offer free estimates?
A: Yes! We provide free, no-obligation estimates so you can get an accurate quote before making a decision.
Q: What warranties do you offer?
A: We offer a 10-year warranty on all our retractable screens and awnings, ensuring long-lasting protection and peace of mind.

Q: How long does installation take?
A: Our streamlined process ensures a quick turnaround, with installation typically completed 2–3 weeks from the order date. Once scheduled, the installation itself takes just a few hours.
Q: Do your screens and awnings require maintenance?
A: Minimal maintenance is required. We recommend occasionally cleaning the fabric or screen with mild soap and water to keep it looking great and functioning properly.
Q: Can I install a screen or awning myself?
A: No, our products require professional installation to ensure they function correctly and are securely mounted.
Q: Do the screens/awnings work with smart home systems?
A: Yes, we offer optional smart home integration for controlling your screen via an app or voice command (available as an add-on).
Q: What colors and fabrics are available?
A: We offer a wide variety of colors, patterns, and durable weather-resistant fabrics to match your home’s style.
Q: Do I need a permit for installation?
A: In most cases, no permit is required, but we’ll advise you if one is necessary based on your location and HOA regulations.
Q: What if I have an issue after installation?
A: We stand by our work! If you experience any issues, contact us, and we’ll schedule a service visit to address the problem.
Q: How do I schedule an installation?
A: Call us at (863) 329-3024 or fill out an online contact form here on the website to book your free consultation and installation date.